FAQ

Questions

Straight answers before you book. Still unsure? Message support or start with a brief.

Before you pay

What packs do you sell?

Launch Page ($597) — one-page offer site. Seller Pack ($397) — Etsy/Shopify system. Product Site ($1,297) — multi-page product marketing site. Content Pack ($797/mo) — monthly SEO or LinkedIn content.

What’s the difference between Launch Page and Product Site?

Launch Page is one page for a single offer and one next step. Product Site is a fuller product marketing site (home, features, pricing, FAQ) — closer to something like vbk_trade.

Can I see the work first?

Yes. Scroll real client sites on /work. Pages are the first-demo snapshot — not the later full build. We publish English-language work; other-language projects stay private.

Is Content Pack a one-time project?

No. Content Pack is a monthly retainer. You pick SEO articles or LinkedIn + site updates. Cancel with 14 days notice.

Is this hourly freelance?

No. You buy a fixed pack with a fixed scope and fixed price. Extra work is a new pack or a written change order.

How many projects do you take on?

We work with 8 clients in ongoing development right now — long-term work on productized packs and live sites, not only one-off launches.

How do I contact support?

Email hello@oaklaunch.com, Telegram @oaklaunch_bot, or WhatsApp (link in the site footer). Prefer email for project assets; Telegram/WhatsApp for quick questions.

During delivery

How long does delivery take?

Launch Page: 7 days. Seller Pack: 7 days. Product Site: 14 days. Content Pack: monthly cadence after kickoff. The clock starts after payment is confirmed and the brief is complete. Incomplete briefs or missing assets pause the clock.

Can I change the plan after the first demo?

Yes. At the first demo you can ask for a new direction. We rebuild and the stated timeline starts again. Copy and layout tweaks inside the agreed sections are the included revision round — a new direction is the restart.

What do I need to start?

The guided brief on /start: audience, offer in one line, primary CTA, must-have sections (for site packs), references, assets, and any deadline. Brand assets help but are not required.

How do I pay?

On /start pick a pack, then choose: free consultation (short note), full brief without paying yet, or pay now with a complete brief. We continue mostly by written messages: scope lock, design directions, preview, handoff. Production starts only after payment + complete brief. An optional short video sync exists as a quiet add-on — not required.

What do I receive at handoff?

The deliverables listed on the offer page — typically a live production URL, source access (GitHub invite or zip + README), copy deck where applicable, and a handoff checklist. A license to use the work for your business transfers at final handoff only (preview is for review, not ownership). We notify the email and preferred contact from your /start brief.

What does one revision round include?

After preview, send one consolidated note of in-scope changes: copy tweaks, layout within the agreed sections, CTA fixes. It is not a redesign, new pages, or features outside the pack includes. Extra rounds are a paid add-on or written change order.

What happens in the 72 hours after handoff?

You have 72 hours after we send final handoff to your stated contacts to report a missing listed deliverable in writing. If you don’t, the pack is deemed accepted for refund purposes. Later requests are new work, not refunds — see /refund.

When does the delivery clock start?

After we confirm your payment and have a complete brief. A free consult or unpaid brief alone does not start the clock. If something essential is missing (audience, offer, CTA, or access), we pause until you reply.

What if I skip meetings or reply late?

You can skip kickoff or check-ins. Then the site is built from your written brief and the feedback you actually sent on time. You cannot reject the final look on handoff day for wishes that were never raised in those windows. Redesign requests in the final day(s) before delivery — after meeting dates were set — may be declined so we can ship on time. After handoff you have 72 hours to report a missing listed deliverable in writing.

Can I combine packs?

Yes. Common paths: Launch Page or Product Site first, then Content Pack to keep publishing. Seller Pack pairs well with a Launch Page for the brand offer.

Payments & refunds

Will I be charged in USD or UAH for card / Apple Pay / Google Pay?

Pack prices are shown in USD. Card / Apple Pay / Google Pay checkout is processed in UAH by the card processor named at checkout. Your card issuer may convert at its own rate and show a local-currency line on your statement. Foreign cards are accepted when the processor and your bank allow them.

What is your refund policy?

Refund only if (1) we miss the stated timeline for reasons on our side, or (2) we fail to deliver a whole listed deliverable / include (not taste or business results). The clock starts after payment + a complete brief (email, audience, offer, CTA, plus pack-specific minimums). It pauses for client blockers. After preview/handoff, 72 hours silence pauses the clock; after a second notice + 48 hours we may close as delivered-at-attempt or hold. Add-ons refund only if that add-on was not delivered. No general 14-day change-of-mind refund — work is custom-made to order. Full rules on /refund.

Is there a 14-day cooling-off refund?

No general cooling-off refund for change of mind. Packs are custom digital services made to your brief; production starts after payment and a complete brief. Refunds follow the two cases on /refund only.

What if my email or contact is wrong?

We deliver to the email and channels you enter on /start. If the contact does not work, we are not responsible for a handoff you never received. Keep a working inbox and check Telegram/WhatsApp if you listed them.

What’s not included?

Logo from scratch, paid ads management, custom app/backends, US payment-acquiring setup for your business, and unlimited revisions. Each offer page lists excludes clearly. Content Pack does not include video or PR pitching. Paid add-ons (domain setup, business email, extra revisions, etc.) may be offered at checkout as optional extras.

Do you run Meta / paid ads yourselves?

No — paid ads management is not part of Oaklaunch packs. If you want Meta Ads after the page ships, you can opt in on /start for an intro to our partner OPORA digital. That retainer is separate (from about $700/mo + your ad spend), under their agreement — not an Oaklaunch add-on checkout.